Troubleshooting Bank Reconciliation

Plaid

After importing a statement from a bank connection, you should be able to click save on the bottom right screen. 

If the balance doesn’t match, you have to get your bank statement end balance from your paper or online bank statement and enter that.

If it still doesn’t match, you must compare transactions from your paper or online bank statement with the import from the bank and find the differences. 

If not all transactions are in your bank import, contact your bank.

Unmatched Statement Lines

If you need help finding unmatched transactions, go to Reports, Account Reports, Mismatched Statement Lines, choose an account, period, press apply, and click the link. You will see the list of mismatched transactions.

Link to the video: https://vimeo.com/1026903815